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Troubleshooting & Problem Resolution

Mitigate and resolve incidents and major problems within your organisation; be sure you are able to react, manage and track solutions through to completion. Our problem resolution specialists are trained and experienced in overcoming issues to ensure your colleagues and employees are all working together towards a common goal.

We’re troubleshooters in problematic projects and businesses, able to turn them around – where others have failed. We understand what is involved in rescuing a project and implementing standards to suit your needs.

Organisational ‘command and control’ within your business along with the standardisation of all processes and procedures will allow for clear and unambiguous work in resolving situations.

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How we do it

We will assist you

We work within current ITIL rules and principles and will assist you to achieve standardisation.

We will leverage our analytical, development and leadership skills to deliver strategic development and change both within your company and your markets. Our skills and experience will identify the optimum solution, so you can move your organisation forward to the next level.

Project planning

Stakeholder Organisational Governance Framework design

We will ensure that the organisation is appropriate for the level of projects being delivered. We will work with you to make sure that all stakeholders are fully engaged and that communication is proactive and regular.

Stakeholder Conflict mitigation and resolution

We are masters of negotiation and in ensuring that there is not conflict impacting the ability to deliver change. We work with all parties in a fully inclusive manner to create a stable and fully functional delivery framework and team from top to bottom.

Resolving organisation issues

We can assist you with any reorganisational issues, such as ensuring correct qualifications and the training available for new positions.

Project delivery

Project delivery specialists

Our specialists are all highly experienced and suitably qualified experts. Where appropriate we will choose people with industry-specific skills.

Our Managers will have at least 10 years’ experience, Analysts 5 years.

Delivery framework design and implementation

We will ensure the establishment and implementation of robust processes. Regular Board meetings and good governance will provide confidence to stakeholders and clients.

If appropriate a complete change to the framework can be implemented to ensure depth of qualified personnel and that processes are being followed.

Support for operations departments and exit strategy

You will continue to benefit from our input after delivery as we will train your employees who will facilitate our structured withdrawal.

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Problem Resolution

Ongoing Risks and reoccurring Issues.

Negotiate & Agree –

  • Joint methods of working.
  • Time, Cost and Benefits.
  • Action.
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(C)ontrol

Check Mitigated issues.

Establish –

  • Change control.
  • Planning for Problem resolution.
  • Creation of a Solutions team.
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(A)ssessment

Initial “As Is” analysis.

Define –

  • Root Cause and isolate.

Strategic problem?

  • Carry out a Deep Dive analysis into the root cause of the issue.
  • Prepare a strategic plan to resolve.

See also A2D Incident Management

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(L)eadership

Motivate and Delegate.

Provide –

  • Mitigation.
  • Resolution planning.
  • Design of resolution.
  • Development of fixes for resolution.
  • Resolution testing.
  • Resolution implementation.
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(M)anagement

Implement & Deploy.

Realise –

  • Full measures to resolve the situation and establish full control of all aspects of the failure.
  • Establish and agree exit strategy.
  • Follow up maintenance.
  • Sign off to Business As Usual.

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